• Shipping is available within the USA (exclusions may apply). We usually ship within 1–3 business days but shipping may be slower during peak shopping seasons. Contact us if you have questions about expected ship dates.
• Free shipping on orders over $100
• In-store pickup is available at our Seattle retail store

Unfortunately, we cannot ship internationally at this time.

We offer an exchange for store credit on new, unused items within 30 days of purchase. If an item was shipped, the buyer is responsible for shipping it back to us. If a product is defective or damaged issue, let us know and we'll do our best to make it right.

Yes! We have a brick-and-mortar storefront located in the historic Ballard neighborhood of Seattle. We are conveniently located in the Ballard Blocks and have abundant covered and street parking available.

We do our best to keep our online store up-to-date but our full store selection isn't available online. If you don't see an item online that you saw in-store, give us a call at (206) 782-0715 or email us at [email protected] and we'll be happy to help with your order!

Absolutely. Our dedicated team is happy to help. There are many ways to contact us and all of them will get you to a human.

• Email: [email protected]
• Direct messages on Facebook
• Direct messages on Instagram
• Phone: (206) 782–0715

Yes and yes! We offer robust community programming, including monthly story and game times, as well as craft and holiday events! Check our our Events page and Calendar for details and times.

If you represent a local school or non-profit youth organization, please use our Donation Request Form to get in touch.

Why not more? See our Secret Hedgehog Collection.