Frequently Asked Questions (FAQ)
Collapsible content
How can I receive my order?
- Shipping is available within the USA (exclusions may apply). We usually ship within 1–3 business days but shipping may be slower during peak shopping seasons. Contact us if you have questions about expected ship dates.
- Free shipping on orders over $100
- In-store pickup is available at our Seattle retail store
Do you ship internationally?
Unfortunately, we cannot ship internationally at this time.
What is your return policy?
We offer an exchange for store credit on new, unused items within 30 days of purchase. If an item was shipped, the buyer is responsible for shipping it back to us. If a product is defective or damaged issue, let us know and we'll do our best to make it right.
Do you offer in-person shopping?
Yes! We have a brick-and-mortar storefront located in the historic Ballard neighborhood of Seattle. We are conveniently located in the Ballard Blocks and have abundant covered and street parking available.
A product I saw in-store isn't available online. What can I do?
We do our best to keep our online store up-to-date but our full store selection isn't available online. If you don't see an item online that you saw in-store, give us a call at (206) 782-0715 or email us at [email protected] and we'll be happy to help with your order!
If I call or email, will I speak to a real person?
Absolutely. Our dedicated team is happy to help. There are many ways to contact us and all of them will get you to a human.
- Email: [email protected]
- Direct messages on Facebook
- Direct messages on Instagram
- Phone: (206) 782–0715
Are there any in-store events like story or game time?
Yes and yes! We offer robust community programming, including monthly story and game times, as well as craft and holiday events! Check our our Events page and Calendar for details and times.
Can you donate to my organization?
If you represent a local school or non-profit youth organization, please use our Donation Request Form to get in touch.
Why so many hedgehogs?
Why not more? See our Secret Hedgehog Collection.
Didn't find the information you were looking for? We're happy to help! Please get in touch with us using the form below.