Store Policies

When will I be charged for my order?

We will charge your method of payment when your order is marked Ready for Pickup or is ready to be shipped.

How do I modify or cancel my order?

You can modify the order, cancel the order, or cancel a specific item by emailing [email protected] or calling 206.782.0715.

Shipping policy

All shipping orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please know there are always potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

We offer $14 flat rate shipping to any location with a US Zip code, or calculated shipping rates through out shipping partners.

Some items are excluded due to size and/or weight. To purchase those items, we request that you contact us, provide all the items you'd like to purchase, and we will get you a shipping estimate.

We offer free shipping for orders over $100. Shipping destination must be in the USA.

In-store pickup

You can skip the shipping fees with free local pickup at Clover Toys, 4609 14th Ave NW Ste 103, Seattle, WA 98107. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within two (2) business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are Sunday 10 AM – 5PM, Monday - Saturday 10AM – 6PM. Please have your order confirmation email with you when you come.

How to place an order for Pick Up?

Pickup allows you to order items on and pick them up for free at Clover Toys physical store at 4609 14th Ave NW Ste 103, Seattle, WA 98107. Pickup option is listed on the checkout page, and usually ready within 2 hours of placing your order or our store opening (typically 10 AM PST).

Items with limited or no stock in store may not be eligible for Pickup.

To place an order using Pickup on

1. Find an item and select color, size, and quantity (if applicable).
2. When you are ready, begin checkout.
3. Select Pick up on the shipping page.
4. Complete checkout and submit order.
5. Wait until you receive a pickup notification before leave to come to our store.
6. Either call 206.782.0715 to have an associate bring your order to you. Or check in at our front counter.
7. Provide your name and order number to our associate and they will retrieve your order.
    • Pickup location details are provided in your “Ready for Pickup” email.

    What happens if I do not pick up my order?

    Pickup orders are available for pick up for ninety (90) days. If your order is not picked up within ninety (90) days, we will cancel the order and issue a store credit to the email address you provided. Orders can have the pickup window extended by an additional thirty (30) days by emailing [email protected]. You must do this before the end of your initial pickup window.

    When will my Pickup order be ready for me to pick up?

    When your Pickup order is ready for pickup, you will receive a pickup notification, usually within 2 hours.

    Some orders may require to 24 hours to be ready. Please email [email protected] or call 206.782.0715, if you have questions.

    Pickup orders are held for ninety (90) days. If your order is not picked up within ninety (90) days, we will cancel the order and issue a store credit to the email you provided. You can extend your pickup window by an additional thirty (30) days by email [email protected]. You must do this before the end of your initial pickup window.

    International Shipping

    We are unable to offer international shipping at this time

    How do I check the status of my order?

    When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

    If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will investigate it for you.

    Refunds, returns, and exchanges

    We accept items for exchange or store credit up to 30 days after delivery, if the item is unused and in its original condition, and we will provide credit for the full order amount minus the shipping costs for the return.

    In the event that your order arrives damaged in any way, please email us as soon as possible at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

    If you have any further questions, please do not hesitate to contact us at [email protected].

    Items must be in new condition, unwashed and unworn, with tags still on. There are two ways to return your products: In person or Via Email.

    • In person:
      • Bring the items your desire to return and proof of payment(in most cases a receipt) to our Seattle store, 4609 14th Ave NW Ste 103, Seattle, WA 98107.
      • We will ask why you are returning the item. This is simply for our information and to make sure the item can be resold.
      • We will look up your information on our computer then process the return through our Point of Sale system. 
      • You will be able to select a new item or offered a store credit.
    • Via Email:
      • If you are unhappy with a product or have any problems with it, please reach out to [email protected].
      • We will email you a return shipping label. Ideally, place the items in the same shipping box we sent to you. Affix the shipping label and drop it off it off at your local shipping center.
      • As soon as we receive your item, we will mail you your new item of choice or email you store credit. Store credit has no expiration and can be used on any purchase.

    If you have any questions or concerns, please reach out via phone, 206.782.0715, or email, [email protected].