Store Policies

Payment Processing

Your method of payment will be charged when your order is ready for pick-up or shipping.

Modifying/Canceling Orders

Before an order is ready to ship, you can modify or cancel the order, or cancel a specific item by emailing us at: [email protected] or calling (206) 782-0715.

Shipping

All shipping orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped. Please know there are always potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

Shipping rates are calculated via our shipping partners. Some items are excluded due to size and/or weight. To purchase those items, we request that you contact us, provide all the items you'd like to purchase, and we will get you a shipping estimate.

We offer carbon neutral shipping on all orders at no additional cost to you, as well as free shipping on orders over $100. All shipping destinations must be in the USA.

In-store Pickup

You can skip the shipping fees with free in-store pickup at 4609 14th Ave NW Ste 103, Seattle, WA 98107. After placing your order and selecting local pickup at checkout, your order will be prepared. Most orders are ready for pickup within two (2) hours but larger orders may take up to two (2) business days. We will send you an email when your order is ready.

Note: Items with limited or no stock may not be eligible for pickup.

To place an order for in-store pickup on ShopCloverToys.com:

1. Add the desired items to your cart.
2. At checkout, select "pickup" on the shipping page.
3. Complete checkout.
4. Wait until you receive email notification that your order is ready for pickup.
5. When your order is ready, please come to Clover Toys at 4609 14th Ave NW Ste 103, Seattle, WA 98107, and check in at our front counter.
6. Provide your name and order confirmation email to a team member and they will retrieve your order.

Note: Pickup orders are available for pick up for ninety (90) days. If your order is not picked up within ninety (90) days, we will cancel the order and issue a store credit to the email address you provided. Orders can have the pickup window extended by an additional thirty (30) days by emailing [email protected]. You must do this before the end of your initial pickup window.

International Shipping

We are unable to offer international shipping at this time

Order Status

When your order has shipped, you will receive an email notification from us which will include a tracking number that you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will investigate it for you.

Refunds, Returns, and Exchanges

Please see our return policy here.